Did you know that when you submit a comment card recognizing a Wilderness employee or a manager for a job well done that it really does make a difference? The positive comments are compiled monthly, and together with our directors’ input, two employees are honored. Then on a quarterly basis, the resort also honors the two best employees and two best managers at the resort. Finally, once a year we selected the “Employee of the Year” and “Manager of the Year” for having the ultimate “can-do-it” attitude and for exceeding guest expectations.
The 2012 “Guide of the Year” was Jeanny, who has been with the resort since 2005. According to her supervisors, “Jeanny’s ability to manage multiple projects & keep everyone on task and on time is second to none”. The resort’s 2012 “Manager of the Year” is Chris. He has been with the resort since 1999 and according to his director, “His vast knowledge in many departments continues to make him a valuable member of our Wilderness Team. He is hard working, dedicated & always ready to pitch in wherever needed.”
We also name one employee a “S.T.A.R.S. (Striving to Achieve Remarkable Service) Employee of the Year” and one manager a “S.T.A.R.S. Manager of the Year” for providing exceptional customer service.
The 2012 “S.T.A.R.S. Customer Service Employee of the Year” was Tasha. She joined the Wilderness team in 2008. According to her supervisors, “Tasha truly provides the kind of customer service that keeps our guest returning year after year.” Josiah was named the resort’s 2012 “S.T.A.R.S. Customer Service Manager of the Year”. He has been with the resort since January 2008, and according to his director, “Josiah is consistently recognized by our guests for his amazing customer service. His energy, job knowledge & work ethic make him a valuable asset to this company and an example we should all follow.”
Thank you to everyone for taking the time to complete our comments cards and surveys. We appreciate your efforts in helping us to recognize outstanding employees!